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Privacy Policy

INEEDASPECIALIST.COM.AU PTY LTD is committed to protecting the privacy and confidentiality of information it collects from customers, website users, providers and contractors.

Collection

In most circumstances we collect information directly from you. This may be through information submitted to our website, information obtained during interaction with our website, appointments, correspondence, e-mail, in person or by telephone. We may also obtain information from a third party such as previous providers and credit references.

Personal information held by us may include your name, date of birth, current and previous addresses, telephone or mobile phone number, e-mail address, bank account or credit card details, occupation, driver's licence number and your username or password. We may also hold details of products or services that you have purchased from us, as well as certain details about your personal interests.

Purpose of Collection

Information may be collected to provide you with our goods and services, including assessing and processing appointments and the ongoing provision of goods or services. Information may also be collected for the purpose of our online discussion forum. We may provide information to other contractors or agents to take actions or make enquires in relation to our or your requirements.

In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organization for which you work.

We may also access your information to send you information about our activities or developments that we believe may be of interest to you, or for other marketing purposes.

Use and Disclosure of Information

We use and disclose your information for the primary purpose for which you have provided the information. In addition to the use and disclosure of information outlined above and under 'Purpose of Collection', we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection such as invoicing, related correspondence and file management. To this end, we may use the services of agents, service providers or contractors.

Purposes for which we may use your information also include:

  • dealing with enquiries;
  • billing and debt-recovery functions;
  • processing appointments;
  • marketing services;
  • special offers and competitions;
  • market research and surveys; and
  • website usage analysis.

At your request or according to our requirements or the requirements of law, we may disclose your information to organizations such as:

  • your authorized representatives;
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  • our partners;
  • other suppliers;
  • our related companies;
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organizations, as required or authorized by law; and
  • organizations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business.

Security of Information

The information you provide to us is stored on computer and paper based files as appropriate. The secure storage and use of information is of paramount importance to us so that all reasonable steps may be taken to protect the information from misuse or loss, or unauthorized access, modification or disclosure.

In addition, all staff with access to your personal information are bound by duties of confidentiality.

Cross-border data transmission

The disclosures of information listed above may involve transmitting, storing or processing information across national borders. This includes (amongst other things): our right to host the website on servers located in countries other than Australia; our right to conduct usage analysis; and our right to process payments. You consent to the transmission of data for these purposes.

Accuracy of Personal Information

We take all reasonable steps to ensure that the information we collect is accurate, complete and up-to-date at the time of collection. If your circumstances change or you have reason to believe our records are not accurate, complete or up-to-date, please contact us immediately and we will take all reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.

Access

You may request access to personal information that we hold on you. However, our discretion, duties and obligations under law may restrict your access. Given this, all reasonable actions will be taken to assist access or to address any reasons you have to seek access. If access is denied, we will provide you with reasons in accordance with law. If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.

Contacting Us

If you have any queries concerning any aspect of this policy or our practices, or a concern or complaint please contact us. We will endeavor to get back to you within 48 hours.

  • "Thank you ineedaspecialist.com.au for sending me to a wonderful specialist in record time! Would never do it any other way." 
    Kathy, Doncaster, Victoria
  • "I can't thank ineedaspecialist enough! They found us an ENT surgeon and paediatrician in Melbourne - with a one week wait! Fantastic service!"
    Tuesday , Canberra

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