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FAQ's - Frequently Asked Questions

For Patients

  • What is ineedaspecialist.com.au (INAS)?

    We are Australia's first online healthcare specialist community created by dedicated health industry experts. We give you real choice and peace of mind when selecting the right specialist for you and your family.

  • Do I need a doctor's referral to make an appointment?

    If you already have your doctor's referral bring it along to your appointment. If you don't have your doctor's referral you'll have to obtain one before the time of the appointment.

  • How do I make an appointment?

    Search for the specialist or healthcare practice in your area and request an appointment online. Search here.

  • Is INAS free for patients?

    Yes, it's completely free.

  • Is INAS a healthcare provider?

    No, we are not a healthcare provider. We act solely to connect you to Australia's leading healthcare specialists.

  • Do I need to register to use INAS?

    No, however, you will be required to provide some contact information so that your appointment can be confirmed by your chosen healthcare provider.

  • How do I search for a specialist in my area?

    Search for a specialist in your area with our easy to use search function.

  • I can’t find a specialist in my area, what do I do?

    You can also search by speciality within your state or by Hospital/practice. You can also email us on our contact page and we can assist you.

  • I want to work for INAS, how do I apply?

    Please see our Careers page.

  • I love your service, how do I tell my friends?

    Send them an automatic email letting them know about ineedaspecialist.com.au or you can follow us on Facebook and Twitter and recommend us to your friends.

  • What about my privacy?

    We take your privacy very seriously. Please read our Privacy Policy for more information.

  • How much will it cost to see a specialist?

    That depends totally on your specialist. The specialists listed on ineedaspecialist.com.au do not disclose their fees to us.

  • How do I know my appointment has been booked?

    You will receive a notification email or telephone call from the specialist's receptionist verifying your appointment time and date.

  • What if I need to cancel or reschedule my appointment?

    You need to contact your specialist's receptionist directly. Please see your verification email.

Got a question that's not here?  contact us via email.

 

For Specialists

  • I’m a healthcare specialist, how do I sign up?

    Go to our Join Now page.

  • How much does it cost?

    Please contact us for information on our custom Packages email specialist@ineedaspecialist.com.au

  • What kind of packages do you offer for a hospital or large practice?

    We offer completely customised packages for hospitals and large practices. Please contact us to ask us about our packages.

  • Can we use our existing systems for INAS to work at our practice?

    Yes, the appointments system is accessible through your Internet browser.

  • How does the system work?

    Your receptionist will receive patient bookings through email as they happen in real time.

  • How will I know if my listing is working?

    Each quarter you'll receive a statistics report to keep you informed of web traffic and conversion-to-appointment performance.

  • How will my listing on INAS help my business?

    New patients will find your practice and request otherwise empty appointments in your schedule.

  • How can I tell my patients about your service?

    Tell them to head to ineedaspecialist.com.au or email us.

Do you have a question that's not here? contact us via email.

  • "Thank you ineedaspecialist.com.au for sending me to a wonderful specialist in record time! Would never do it any other way." 
    Kathy, Doncaster, Victoria
  • "Excellent, efficient and friendly service. Highly recommend to everyone."
    Maryana , Melbourne, Victoria

More testimonials...

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